Refund policy
Konohana Returns Policy
At Konohana, we want you to be completely satisfied with your purchase. If you have any issues with your order, we’re here to help. Please review our return policy below.
30-Day Return Policy
We accept returns within 30 days of the original purchase date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items that are not eligible for return include:
- Gift cards
- Downloadable software products
- Personalized or customized items
To initiate a return, please contact us at hello@konohanashop.com.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as the wrong item being shipped or an item arriving damaged.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Exchanges
If you need to exchange an item for a different size or color, please contact us at hello@konohanashop.com to begin the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect to process your return or exchange.
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and automatically applied to your original method of payment.
Contact Us
If you have any questions about our return policy, please contact us at hello@konohanashop.com.
This return policy is subject to change without prior notice.