Contact information

Contact Information

Thank you for shopping with Konohana. If you have any questions about your order, our products, shipping, returns, or general customer support, please contact us using the information below.

Customer Support

Email: hello@konohanashop.com

We do our best to respond to all customer inquiries within 1–2 business days.

Order Inquiries

For questions about an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.

Returns and Exchanges

For return or exchange requests, please contact us at hello@konohanashop.com before sending any items back. Items returned without prior approval may not be accepted.

Business Hours

Customer support is available Monday through Friday, excluding major holidays.

Mailing Address

If a return mailing address is needed, it will be provided once your return or exchange request has been approved.

Contact Us

If you need assistance, please email us at hello@konohanashop.com.